Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-chatbot-scripts-for-reservation-requests.livebursts.com (hereafter referred to as “AI Chatbot Scripts,” “we,” or “our”). We prioritize and respect your privacy by ensuring the security and protection of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and processing of personal information in accordance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Processing Activities

This policy is designed to protect your privacy during various interactions with us:

  • Authorized User Activities: When you use our applications and services as an authorized user.
  • Website Visits: If you visit any of our websites linked to this Privacy Policy.
  • Communication: For any communication initiated by us, including newsletters, emails, calls, or text messages (SMS).

Collection of Personal Data

We gather various types of personal information for different purposes:

Account and User Information:

  • Account details such as user name, email address, and password.
  • Contact preferences and notification settings.

Payment Details:

  • Financial data required for transactions, including credit/debit card numbers, expiration dates, and security codes.
  • Billing addresses and payment history.

Financial Information:

  • Data related to your financial status or transactions, if voluntarily provided.

Purchase History:

  • Records of products or services purchased from us, including order details and quantities.

Mobile Device Identifiers:

  • Unique identifiers from your mobile device, such as IP addresses, advertising IDs, and device tokens.

Location Data:

  • Geographic location information provided by your browser or mobile device (if enabled).

Feedback and Reviews:

  • Comments, reviews, ratings, and responses submitted to us.

Social Media Information:

  • Details from social media platforms when you interact with our content or use our services through these platforms.

Product Interactions:

  • Information about products viewed, searched for, or purchased on our site.

We collect this data using multiple methods:

  • Direct Input: When you voluntarily provide personal details through forms or account settings.
  • Automated Technologies: Cookies, log files, and tracking pixels used to gather information about your interactions with our platform.
  • Third-Party Sources: We may receive personal data from trusted partners who assist us in providing services, but these sources are bound by their respective privacy agreements.

Cookies

We use cookies to enhance user experience and analyze website performance:

Types of Cookies:

  • Strictly Necessary: Essential for navigation and functionality, ensuring the secure delivery of services.
  • Preference: Remembering your preferences and settings to personalize content.
  • Analytics: Tracking aggregated data to understand how our site is used and improve performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purpose of providing our services and complying with legal requirements. The retention periods vary depending on the type of data and the purposes for which it is processed:

  • Account Information: Retained until your account is deactivated or closed.
  • Transaction Data: Kept for financial record-keeping and tax purposes (as per applicable laws).
  • Customer Support: Stored for the duration of customer interactions and support requests.
  • Analytics Data: Typically retained for a period of 24 months after collection.

When no longer needed, we securely delete or anonymize personal data to prevent unauthorized access.

Your Privacy Rights

Depending on your jurisdiction, you have specific rights regarding your personal information:

  • Access and Rectification: The right to request access to and correction of your personal data.
  • Erasure (Right to be Forgotten): Ability to request the deletion of your data where there is no compelling reason for retention.
  • Restriction: Limitation on how we process your data under certain circumstances.
  • Data Portability: Right to receive your data in a structured, commonly used format and transfer it to another controller.
  • Objection: Ability to object to the processing of your data for specific purposes.
  • Non-Discrimination: Protection from decisions based solely on automated processing.
  • Appeals and Complaints: Right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights, please contact our Data Privacy Team using the details provided below.

Policy Changes

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via a prominent notice on our website, along with the updated policy document. We encourage you to review this page periodically for the latest information.

Contact Us

For any privacy-related inquiries, requests for data access or deletion, or if you have any questions regarding this Policy, please contact us:

  • Email: contact@ai-chatbot-scripts-for-reservation-requests.livebursts.com
  • Postal Address: [Provide the physical address]